The 2016 Nigerian Customer service Awards and customer experience management conference supported by Bank of Industry (BOI) and AFP Furniture(Julius Berger) held during the 2016 international customer service week at the Civic Centre Lagos Nigeria.
The research awards which feature about 27 sector of the economy, top brand are all at the civic centre on October 5th 2016 to witness the unveiling of the winners and the research process which include company service delivery Process, conduct and Ambience.
According to Aliyu ilias all the company nominated are evaluated by experiencing their service (Nigeria Mystery shoppers Provider) throughout their Branches in the country it cover the whole
geopolitical zone, Before the unveiling he also said some companies are here but may not win, they should request for their report both the word and video report to better their service and to those that emerge in this 2016 edition service delivery is a continuous activities they should not relax.
The report of the research is available for all the Nominated and winners of the Awards it will avail companies information about their service level
The conference feature top speakers among which are Chiamaka Ugo-obidike, Dayo Ayeni with Topic Theme: Service delivery in a competitive economy in which the Emotion and subconscious customer experience was discuss, with Digical customer service was also in focus.
The list of the winner for the 2016 Nigeria Customer Service Awards. (NCSA)
The research awards which feature about 27 sector of the economy, top brand are all at the civic centre on October 5th 2016 to witness the unveiling of the winners and the research process which include company service delivery Process, conduct and Ambience.
According to Aliyu ilias all the company nominated are evaluated by experiencing their service (Nigeria Mystery shoppers Provider) throughout their Branches in the country it cover the whole
geopolitical zone, Before the unveiling he also said some companies are here but may not win, they should request for their report both the word and video report to better their service and to those that emerge in this 2016 edition service delivery is a continuous activities they should not relax.
The report of the research is available for all the Nominated and winners of the Awards it will avail companies information about their service level
The conference feature top speakers among which are Chiamaka Ugo-obidike, Dayo Ayeni with Topic Theme: Service delivery in a competitive economy in which the Emotion and subconscious customer experience was discuss, with Digical customer service was also in focus.
The list of the winner for the 2016 Nigeria Customer Service Awards. (NCSA)
- 1.Banks - Diamond Bank
- 2. Telecomunication – Airtel
- 3.Internet service Provider - Smile Communication
- 4.Insurance – Leadway
- 5.Pension – ARM
- 6.Courier – DHL
- 7.Oil&Gas - Total Nigeria plc
- 8.Most Promising Bank in Nigeria - JAIZ Bank
- 9.Interior Décor – AFP Furniture-Julius Berger
- 10.Airline – Dana Airline
- 11.Automobile – KIA Motor
- 12. Road Transportation – God is Good Motor
- 13.Logistics – TSL Logistics
- 14.Most Promising Logistics company – GIG Logistics
- 15.Most Promising Travel&Tour Company – Nowahala Tour
- 16.G Essential Apparels – Most promising fashion Design Company
- 17.Beverage – Chi limited
- 18.Agriculture – International institute of tropical Agriculture (IITA)
- 19.E-commerce – Konga.com
- 20.Payment platform – Remita
- 21.Mortgage Bank – FBN Mortgage
- 22.Super market&store – Shoprite
- 23.Real Estate – UPDC
- 24.Pay Televsion – Gotv
- 25. Alex Report – Entertainment Report Abuja
- 26.Government Agency – Federal Inland Revenue Service
- 27.Media – Channels TV
- 28.Information Technology – Layer3
- 29.Fast Food&Restaurant – Domino Pizza
- 30.Hotel Booking – Hotels.ng
- 31. Health management Organisation – Zenith Medicare
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